CeramicPortal support

Tell us where you’re stuck.

Start with the task you are trying to complete. Use the checks below, then contact the team with the details of your question.

Find your starting point

What do you need help with?

Sign-in and access

Start with the account and business you are trying to open.

Confirm whether you need the business Admin account or the invited Buyer App.
For Buyer App access, check the mobile number recorded against the customer and the intended supplier.
If the expected workspace or supplier is missing, ask the person managing your business access to check the connection.

Make the question clear

A useful support request starts with the details.

For sign-in and access, include: the account type, business name and visible sign-in error.

Attach a cropped screenshot only when it explains the issue. Hide private customer details that are not needed.

Keep passwords, one-time codes, card details and full customer-data exports out of your request.

Support request template

Subject: CeramicPortal support — Sign-in and access

Business name:
Account type (Admin or Buyer App):
What I was trying to do:
Record reference (if relevant):
What happened / exact error:
What I expected:
Device and browser/app version:
Approximate time of the issue:
Checks already tried:

Please omit passwords, one-time codes and full customer-data exports.

Open email draft

Opening an email draft does not send a message.

Keep learning while you work.

Browse task guides Read common questions