Terms of Service

About these Terms

These draft Terms describe a proposed agreement between the business accepting them (the “Customer”) and the legal operator identified in the Customer's approved Order (“CeramicPortal”, “we”, “us” or “our”). The operator identity and this wording require independent legal approval before publication. “You” means the Customer and, where the context requires, an individual authorised to use the Customer's account.

These Terms apply with any accepted order form, plan selection, invoice, quotation, statement of work or other written commercial document (each an “Order”). If an Order expressly conflicts with these Terms, the Order controls only for that conflict. A separate signed data-processing or service-level agreement controls for its stated subject.

Electronic acceptance, including selecting an acceptance control, completing a purchase or continuing to use the service after the effective version is presented, may create a binding electronic contract under applicable law.

Eligibility and authority

The service is intended for business use. An individual accepting these Terms must be at least 18 years old, legally capable of contracting and authorised to bind the Customer. If you use an account supplied by an employer, wholesaler, distributor or other organisation, that organisation controls the account and may manage your access and business records.

You must provide accurate registration, billing and contact information and keep it current. We may request reasonable information to verify identity, authority, tax details or eligibility before enabling or continuing access.

What CeramicPortal provides

CeramicPortal connects a wholesaler's business records with retailer ordering. Depending on the selected plan and configuration, the service may include product and customer records, customer-wise product visibility and price lists, stock across branches or godowns, retailer orders, Estimates, Challans, Invoices, payments, returns, reports and accounting export files.

A feature, limit or support item is included only when it appears in the current published billing catalogue, the Customer's Order or an enabled product configuration. Screens, examples and previews on the website explain the product but do not add a feature to an Order.

Accounts, roles and access

Retailer or showroom users may see only the catalogue, prices, records and actions made available to their account by the connected Customer. The Customer is responsible for checking those assignments before inviting or activating a retailer user.

• Keep login credentials, OTPs and devices secure and do not share an individual login with another person.
• Give each user only the role and permissions needed for their work, and remove access promptly when a person leaves or changes responsibility.
• Tell us without unreasonable delay if you suspect unauthorised access, credential compromise or misuse.
• The Customer is responsible for actions taken through its authorised accounts, except to the extent caused by our breach of these Terms or applicable law.

Customer responsibilities

The Customer decides what lawful business information to enter, who may use it and how its team acts on orders, documents, stock, prices, taxes and payments. CeramicPortal supports those workflows but does not replace the Customer's commercial judgement, statutory records or professional accounting, tax or legal advice.

• Obtain all rights, notices and permissions required to enter and use personal, product, pricing, transaction and business data.
• Check product rates, tax treatment, stock, customer assignments, document numbers and accounting exports before relying on them.
• Use the service only for lawful business activity and comply with tax, invoicing, consumer, data-protection and industry obligations that apply to the Customer.
• Maintain appropriate independent records and backups where law or the Customer's risk controls require them.

Acceptable use

You must not use or help another person use CeramicPortal to break the law, infringe rights, mislead another business or person, or interfere with the service.

• Do not upload malware, probe security, bypass access controls, overwhelm the service or attempt unauthorised access to another organisation's data.
• Do not reverse engineer, scrape or copy the service except where applicable law expressly permits it and that permission cannot be excluded.
• Do not use the service for fraudulent documents, unlawful messages, prohibited goods, deceptive pricing, harassment or infringement.
• Do not resell or make the service available as a service bureau unless an Order expressly permits it.

Customer data and privacy

The Customer retains its rights in data submitted to the service (“Customer Data”). The Customer grants us and our service providers a limited, non-exclusive permission to host, reproduce, transmit, organise, display, back up and otherwise process Customer Data only to provide, secure, support and improve the contracted service, comply with law and enforce these Terms.

For personal data that we handle for our own account, billing, security, website, demo or support purposes, our Privacy Policy explains our practices. Where we process personal data in business records on the Customer's instructions, the Customer ordinarily determines why that data is used and is responsible for the instructions, notices and permissions it gives us, subject to applicable law and any signed data-processing terms.

We do not acquire ownership of Customer Data. We may use information that has been aggregated or de-identified so that it does not identify the Customer or an individual, for service security, reliability and product analysis, subject to applicable law.

Our technology and intellectual property

We and our licensors retain all rights in CeramicPortal, including its software, interfaces, designs, documentation, trademarks and improvements. During a paid term or authorised trial, we grant the Customer a limited, non-exclusive, non-transferable and revocable right for its authorised users to access the service for the Customer's internal business use, subject to the Order and these Terms.

If you provide feedback, you allow us to use it without restriction or payment, but we will not identify you as endorsing CeramicPortal without permission. No licence is granted to use the Ceramic Portal name, logo or product media except as separately agreed in writing.

Plans, fees and tax

The current billing catalogue or Customer-specific Order states the plan, price, billing term, GST treatment and included limits. Prices are in Indian rupees. The published offer or signed Order must explicitly state its approved GST treatment; unresolved tax does not mean zero tax. Custom pricing and scope require a written quotation or Order.

Standard subscriptions are prepaid for the selected monthly or annual term. Annual pricing is charged as one prepaid annual payment. Automatic recurring billing is not enabled. Renewals are manual prepaid renewals.

A no-card trial is available only for the duration and eligibility shown in the current catalogue. Invited Buyer App ordering access is free and does not include a paid Retail Operations subscription for the user’s own business. The purchased version defines included features and shared limits; connected-showroom limits apply to Distribution access. A Hybrid package uses one business’s shared records. Different books and stock require separate organizations.

Renewal, cancellation and refunds

Because renewal is manual, a subscription does not start a new paid term unless the renewal is completed. A request not to continue therefore takes effect at the end of the current prepaid term. Cancellation and reactivation are handled through an authenticated support or administrative workflow.

Fees already paid are handled under the Refund and Cancellation Policy, the applicable Order and non-waivable law. Stopping use before the end of a term does not by itself create a refund. If the Order contains a different cancellation or refund term, that written term controls for that Order.

Suspension and termination

We may limit or suspend access when reasonably necessary to protect the service or another user, respond to a security event or legal direction, prevent unlawful or abusive use, address non-payment, or investigate a material breach. Where it is lawful and safe, we will use reasonable efforts to explain the reason and allow a material breach to be cured.

Either party may terminate for a material breach that is not cured within a reasonable written cure period, or immediately where the breach cannot be cured, continued service would be unlawful, or the other party becomes subject to an applicable insolvency process. Expiry or termination ends the right to use the service, but provisions intended to survive—including payment, confidentiality, ownership, liability and dispute provisions—continue.

Data export and deletion after service

The Customer should export records it needs before the subscription ends. Subject to account status, available product functions, security checks and applicable law, we may provide a reasonable retrieval period or an assisted export. This is not a promise that every format or historical transformation will remain available after expiry.

After the applicable service, retrieval and backup periods, Customer Data may be deleted or de-identified, except where retention is required for law, tax, fraud prevention, security, dispute resolution or enforcement. The Privacy Policy explains personal-data retention and request handling.

Third-party services

CeramicPortal may interoperate with third-party services, devices, app stores, communications providers, payment providers or accounting software. A third party's terms, availability, security and data practices apply to its service. We are not responsible for a third-party product that the Customer chooses, but we remain responsible for our own obligations and for selecting and overseeing our service providers as required by applicable law.

Availability, maintenance and changes

We aim to operate a secure and reliable service, but no internet service can be uninterrupted or error-free. We may perform maintenance, fix security issues, change a feature or update the service. We will not knowingly remove a material paid capability during a current term without a reasonable operational, legal or security reason and, where practical, appropriate notice or a reasonable alternative.

Unless an Order contains a signed service-level commitment, the website, service and support are provided without a separate uptime guarantee or service credit.

Confidentiality

Each party may receive non-public technical, commercial or business information from the other. The receiving party must use it only for the agreement, protect it with reasonable care and share it only with people or service providers who need it and are subject to confidentiality duties. This does not cover information lawfully public, already known without restriction, independently developed or lawfully received from another source.

A party may disclose confidential information where law or a valid authority requires it. Where legally allowed, it should give advance notice and disclose only what is required.

Warranties and responsibility

Each party confirms that it has authority to enter the agreement. We warrant that we will provide the service with reasonable skill and care and will not knowingly introduce malicious code. If the service materially fails to conform to the Order, the Customer should notify us with enough detail to investigate, and we will use reasonable efforts to correct the failure or provide an appropriate remedy.

To the extent permitted by law, implied warranties are excluded. CeramicPortal is not a substitute for professional legal, tax or accounting advice, and outputs must be reviewed before filing, payment or business reliance. Nothing in these Terms excludes liability or a remedy that applicable law does not allow the parties to exclude.

Subject to non-excludable law, neither party is liable for indirect, special or consequential loss, loss of goodwill or loss of anticipated profit. Any final monetary cap, exclusions and exceptions must match the approved Order and legal review; this draft does not invent a liability cap that the business has not authorised.

Governing law and disputes

The governing law, dispute process and competent forum must be selected and approved by independent legal review before these Terms become effective. This draft deliberately does not assign a court, city, arbitration process or jurisdiction.

Mandatory statutory rights and forums will continue to apply to the extent they cannot lawfully be limited by an approved agreement.

Changes and notices

We may update these Terms for legal, security, service or operational reasons. The page will show the updated date. Where a change materially affects an active paid term, we will use a reasonable method to give advance notice, and the change will apply as stated in that notice or from the next renewal unless earlier application is required by law or needed to protect the service.

Formal notices may be sent to the account email, displayed in the service or delivered to the contact details in an Order. The Customer must keep its contact details current.

Questions and grievances

Contact us for questions about these Terms, an account, a complaint or a dispute. We may verify the requester's identity and authority before discussing account or business information. A named legal owner and final escalation process remain pending human assignment and will be added before this draft is approved.