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Practical help for the work in front of you.

Find a task guide, understand a business decision or prepare a useful question for support. Start with the job you need to finish.

Start with a task

What would you like to do?

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Showroom selling6 min

Prepare your first showroom quotation

Choose a tile, review quantities and the quotation’s customer context, then save and reopen a proposal your team can discuss.

Read the guide
Showroom selling6 min

Calculate tile boxes from a room’s area

Check pack coverage, choose measurement units, review cuts and deductions, and apply a rounded quantity to the selected product.

Read the guide
Retailer ordering6 min

Connect a retailer and review the first order

Prepare the retailer’s mobile number, supplier connection, product range and rates, then check one complete ordering handover.

Read the guide
Money and accounts6 min

Record and check a customer receipt

Record money already received, identify the payment method and receiving account, and review how it is allocated to customer invoices.

Read the guide

Getting set up

Prepare the records your team will rely on.

A useful first week starts with a recognisable catalogue and clear customer access. Work through these three guides in order.

  1. Prepare a tile catalogue your team can use

    A product record that a salesperson and a connected retailer can identify without guessing.

    Open guide

  2. Prepare and review a customer or product import

    Reviewed records in CeramicPortal with a clear comparison to the source file and any rejected rows.

    Open guide

  3. Set up and check a customer price list

    The right customer sees the agreed price for the right visible product and selling unit.

    Open guide

Understand the decision

Read the explanation behind the task.

All business articles

Which sales document fits the job?

Separate a customer proposal, a request, a challan and an invoice.

Product access or a different price?

Keep the customer’s visible range and commercial rate as separate decisions.

Why does the box count round up?

Understand measured area, pack coverage and whole-box quantities.

For your own account

Need help with a specific record?

Find the right contact and the details that help explain your question.

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